Making Quality Telephone Appointments

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. Remember, all of our open courses can also be run as bespoke courses, tailored to your organisation's specific needs and requirements.

Who will benefit: Anyone who needs to secure quality appointments by telephone with new or existing customers. This course is suitable for sales people making appointments for themselves and those who are making appointments on behalf of the external sales force.

Objectives: By the end of the Making Quality Telephone Appointments course, participants will be able to:

• Understand the need to generate new business
• Prepare for telephone appointment making
• Apply the techniques
• Effectively handle possible objections
• Ask for the appointment with confidence

Course Outline:

Module One – Preparation

• The need for making telephone appointments
• Mental preparation
• Timing
• Location
• Setting objectives
• Preparing opening lines

Module Two – The techniques

• Getting through to the decision maker
• Opening the conversation
• Presenting the benefit(s)of an appointment
• Asking for the appointment
• Handling possible objections
• Confirming the details
• Practical role-play to practice skills on specialist telephone training equipment

Scheduled Courses:

Unfortunately this course is not currently scheduled. If you have a need for this course, please contact us as we may be able to schedule it for you or run it in-house.

General Information:

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For further details about how we can help you with your training needs, please contact one of our specialist interpersonal skills training advisers at our Associated Training & Consultancy offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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