Effective Communication and Influencing Others

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us at our Associated Training offices on 0115 984 9940 for details.

Who will benefit: Anyone who wants to improve the clarity and style of their communication, ensuring their message is clear and has a positive influence on others.

Objectives: By the end of the course participants will be able to:

• Identify and overcome the barriers to effective communication
• Recognise the different types of influencing and their uses
• Explain the impact of positive influencing on clients, managers and colleagues
• Use a range of skills and behaviours to communicate positively and clearly

Module One – The communication process

• What is effective communication?
• How do we communicate?
• The barriers to effective communication

Module Two – Different types of influencing

• Influencing versus manipulation
• What is your preferred influencing style
• The different influencing styles and their uses – adopting a flexible style for the desired outcome

Module Three – Effective communication skills

• Demonstrating a positive mental attitude
• Active listening
• Questioning skills
• Using positive language
• Non-verbal communication

Scheduled Courses:

This course is not currently scheduled. If you have a need for this course, please contact us, as we may be able to schedule it for you.

General Information:

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For further details about how we can help you with your training needs, please contact one of our specialist interpersonal skills training advisers at our Associated Training & Consultancy offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
Online Contact Form