Business Writing

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit:

Staff who communicate business information to customers and colleagues using the written word.

Course Objectives:

By the end of the course participants will be able to:

Write a business letter, a circular, and an email message, each of which fully satisfies a writing quality check

Be confident in choosing an appropriate email writing style and structure emails effectively for maximum impact

Observe email etiquette and implement company policy on written communications

Avoid redundant phrases, unnecessary jargon, clichés and bias

Use sentences and paragraphs correctly

Course Content:

The Business Writing course is made of of the following units:

Effective Business Writing: identifying the characteristics of business writing that works; ensuring clarity and brevity
Structuring a Letter: addressing business letters; planning, sequencing and structuring the content; layout and presentation; writing a letter from brief instructions
Inter-office Written Communication: identifying basic rules for electronic messages; communicating through email; why email? messages
Advantages and Disadvantages of email: plain English; the legal implications; risks to the organisation; personal risk
Content and Quality in Emails: what should and should not be in an email; emails for different audiences; confidentiality; ‘ideal’ emails; personal writing style; managing emotion; responses to irate or aggressive emails; the ‘overnight’ pause
Business and Organisational emails: business style - clarity and brevity; readability; eliminating ambiguity; choosing formats; a respectful approach based on established etiquette
Spelling, Punctuation and Grammar: developing skills and techniques to improve spelling; avoiding common pitfalls in punctuation and grammar
The Hit List and House Style: eliminating redundant phrases, clichés and unnecessary jargon; avoiding biased language and inferences; preferences of the organisation; the image of the organisation
Legal Implications: identifying when written confirmation is essential; deciding when a fax needs to be supported by a hard copy in the mail; avoiding potential legal problems; editing a letter of confirmation
Skills and Spills: a portfolio of challenging exercises to check and emphasise what has been learned
Action Plan: participants plan and discuss what they will do on return to work

Scheduled Courses:

This course is not currently scheduled. If you have a need for this course, please contact us, as we may be able to schedule it for you.

General Information:

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For further details about how we can help you with your training needs, please contact one of our specialist interpersonal skills training advisers at our Associated Training & Consultancy offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
Online Contact Form