Assertiveness

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us at our Associated Training offices on 0115 984 9940 for details.

Who will benefit: Anybody who would benefit from improving the way they interact with others by behaving in a more confident and positive manner.

Objectives: By the end of the course participants will be able to:

• Explain what assertive behaviour is
• Follow the three practical steps to being assertive
• Use a range of versatile techniques and skills to deal with difficult situations
• Say 'no' appropriately and ensure they are heard

Module One – Understanding assertiveness

• What do we mean by ‘assertiveness’?
• What are the benefits?
• How assertive are you?
• Why is it important?
• The problems of aggressive and passive behaviour

Module Two – How to be assertive

• The three steps to assertiveness
• Key skills and techniques

Module Three – Dealing with difficult situations without causing conflict

• Situations we find difficult and how we react
• How to say ‘no’ assertively
• Dealing with difficult situations

Scheduled Courses:

This course is not currently scheduled. If you have a need for this course, please contact us, as we may be able to schedule it for you.

General Information:

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For further details about how we can help you with your training needs, please contact one of our specialist interpersonal skills training advisers at our Associated Training & Consultancy offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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