Communication Skills Open Training Courses in the UK
We run the following communication skills open courses at training venues across the UK.
Remember, if you have 4 or more delgates it may be easier and cheaper if we came to your premises. Contact us for more details.
Communication Skills Open Training Courses
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| Assertiveness |
| There is a fine line between assertiveness and
aggressiveness. Whilst being aggressive can lead to problems, being
assertive and so communicating in a more positive and confident manner
can bring many benefits. This 1 day course looks at those benefits, and
then teaches the key skills and techniques necessary to be assertive
without causing conflict.
More information and scheduled dates... |
| Effective Communication and Influencing Others |
| This course is suitable for anyone wanting to improve the
clarity and style of their communication, in order to make sure that
what they want to say is clear and easily understood by others to avoid
miscommunication, and to have an influence on the receiver.
More information and scheduled dates... |
| Professional Telephone Techniques |
| Incoming or outgoing telephone conversations are likely
to be the first method of communication a potential customer has with
your business, therefore it is imperative that the person at your end
makes a professional and positive impression on the receiver. Anybody
who uses the telephone regularly to talk with suppliers, customers etc.
will benefit from this course such as administrators, receptionists,
secretaries and customer service staff.
More information and scheduled dates... |
| Effective Presentation Techniques |
| An informative, professional presentation can be the
difference between landing an important new client and not, especially
when there is a lot of competition. This course will provide delegates
with the skills they need to make winning presentations to both small
and large audiences.
More information and scheduled dates... |
| Business Writing Skills |
| Written communication, both by letter and e-mail, plays a
large and important role in everyday business operations. This 1 day
course will be of benefit to anybody within a firm who needs to
communicate effectively in writing with accuracy and impact.
More information and scheduled dates... |
| Professional Customer Care |
| Potential customers (and existing ones) are more likely
to purchase from your company if they feel you are a trustworthy and
professional organisation, as this goes a long way to provide peace of
mind to those spending money that orders will be delivered on time and
correctly. Therefore it is important that those employees within your
firm who have customer contact are suitably trained for the role. This
course is suitable for anyone within a business who has customer contact
including receptionists and support staff.
More information and scheduled dates... |
| Time Management |
| This 'common sense' approach to time management will
provide delegates with the skills and techniques to manage their day and
themselves more effectively, which should ultimately lead to greater
productivity and less stress.
More information and scheduled dates... |
| Developing Creativity and Innovation in the Workplace |
| Ideas are the lifeblood of a business, as those firms who
fail to adapt to the ever-changing business environment ultimately fail.
This course will benefit all those who could do with being able to
generate ideas, solve problems and develop new processes in their
workplace.
More information and scheduled dates... |
| Internal Auditor Training ISO9001:2000 |
| Completing this 2 day course will give delegates
knowledge of, and skills in, auditing techniques to carry out effective
internal audits of their organisation's quality management system. Not
only will those responsible for carrying out the internal audit benefit
from this course, but also managers who is involved either in the
process of, or acting upon, the audit findings.
More information and scheduled dates... |
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For further details about how we can help you with your training needs, contact one of our specialist interpersonal skills training advisers:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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