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Communication Skills Open Training Courses in the UK

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We run the following communication skills open courses at training venues across the UK.

Remember, if you have 4 or more delgates it may be easier and cheaper if we came to your premises. Contact us for more details.

Communication Skills Open Training Courses

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Assertiveness
There is a fine line between assertiveness and aggressiveness. Whilst being aggressive can lead to problems, being assertive and so communicating in a more positive and confident manner can bring many benefits. This 1 day course looks at those benefits, and then teaches the key skills and techniques necessary to be assertive without causing conflict.

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Effective Communication and Influencing Others
This course is suitable for anyone wanting to improve the clarity and style of their communication, in order to make sure that what they want to say is clear and easily understood by others to avoid miscommunication, and to have an influence on the receiver.

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Professional Telephone Techniques
Incoming or outgoing telephone conversations are likely to be the first method of communication a potential customer has with your business, therefore it is imperative that the person at your end makes a professional and positive impression on the receiver. Anybody who uses the telephone regularly to talk with suppliers, customers etc. will benefit from this course such as administrators, receptionists, secretaries and customer service staff. 

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Effective Presentation Techniques
An informative, professional presentation can be the difference between landing an important new client and not, especially when there is a lot of competition. This course will provide delegates with the skills they need to make winning presentations to both small and large audiences.

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Business Writing Skills
Written communication, both by letter and e-mail, plays a large and important role in everyday business operations. This 1 day course will be of benefit to anybody within a firm who needs to communicate effectively in writing with accuracy and impact.

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Professional Customer Care
Potential customers (and existing ones) are more likely to purchase from your company if they feel you are a trustworthy and professional organisation, as this goes a long way to provide peace of mind to those spending money that orders will be delivered on time and correctly. Therefore it is important that those employees within your firm who have customer contact are suitably trained for the role. This course is suitable for anyone within a business who has customer contact including receptionists and support staff.

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Time Management
This 'common sense' approach to time management will provide delegates with the skills and techniques to manage their day and themselves more effectively, which should ultimately lead to greater productivity and less stress.

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Developing Creativity and Innovation in the Workplace
Ideas are the lifeblood of a business, as those firms who fail to adapt to the ever-changing business environment ultimately fail. This course will benefit all those who could do with being able to generate ideas, solve problems and develop new processes in their workplace.

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Internal Auditor Training ISO9001:2000
Completing this 2 day course will give delegates knowledge of, and skills in, auditing techniques to carry out effective internal audits of their organisation's quality management system. Not only will those responsible for carrying out the internal audit benefit from this course, but also managers who is involved either in the process of, or acting upon, the audit findings.

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For further details about how we can help you with your training needs, contact one of our specialist interpersonal skills training advisers:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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